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FAQ
Q: What are your Customer Service hours?
A. We are open from Monday thru Friday 8 am - 5 pm Pacific Time except holidays.
Q: How can I get more information on imaging products that aren't displayed on your web site?
A. Email: info@hoteliersink.com or call us at 1-800-459-5088 or 858-456-3899.
Q: Do you sell other computer accessories?
A. Yes. If you already have an existing account we can research your inquiry with our distributors and provide you with pricing and product availability.
Q. Do you offer volume discounts from the pricing listed on your web site.
A. Yes. We can deeply discount large orders.
Q. Are your products guaranteed?
Yes! If you are not 100% satisfied, return the product and pay no freight charges. Contact customer service and request an RMA#. We will then arrange the pick up and replacement or refund.
Q. Will using remanufactured products void my printer's warranty?
A. No. IBM tried to urge their customers into using OEM products and by doing so lost in a Supreme Court ruling IBM vs. The United States. The Supreme Court held that IBM could not terminate their data processing equipment leases just because their customers didn't use supplies manufactured by IBM. Such a practice constituted a “tying agreement” and would be in violation of the Sherman-Clayton Antitrust Act.
MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2302
"(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:
1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
2) The Commission finds that such a waiver is in the public interest."
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